Tactical vs Strategic Part 1

Tactical vs Strategic Part 1

Before we get into the real ‘meat’ of this post let me ask you a question, do you know the difference between being a tactical business owner/manager and being a strategic owner manager and how education marketing can benefit your business?

The reason I ask is, if you don’t then this post is for you, and subsequent posts in this series.

It’s a known fact that around 90% of all owners and managers are tactical, 9% are strategic and the lucky 1% are a mix of both, these people are as rare as hen’s teeth and the ones we all hear about as being the business leaders we need to emulate and follow.

Let’s follow our own path.

Tactical owner/managers usually think “how do I get that sale today, I’ll worry about tomorrow, tomorrow” this is because they don’t really understand the strategy behind long-term sales or marketing. There is nothing wrong with this approach if you want to live for today and end up giving yourself a heart attack. When you tell them that its twice as difficult to get an appointment with a prospect than it was 5 years ago they normally try twice as hard to themselves and their team an appointment.

A strategic owner/manager will look at the problem from a holistic viewpoint and come up with fantastic strategies that will help ease the situation, their problem is they have no interest in tactics, so they never develop the idea, they go around in circles.

The 1% that can see both sides are the ones who make great things happen. This comes through determination and discipline to get both the tactics and strategies working in harmony so every criteria at every level is met.

Now I have seen a tactical person paired with a strategic person and sometimes it works and sometimes it doesn’t, usually they drive each other mad because one is wanting to get on and make the sale and the other is waiting for the perfect moment, it never happens unless the strategist can explain their ideas in a way that a strong tactician can really understand.

Here’s a story that illustrates this perfectly but this applies to any business in any sector:

Two sofa shops open in the same town 3 days apart and let’s assume that one is tactical and the other is strategic.

So, you go into the Tactical Sofa Shop buy a new sofa, the tactical salesperson hits you with “we have the best sofas in town, we won’t be beaten on price, doesn’t matter where you go, that’s our promise”. Usually over a 2year period, if it stays open that long, you could expect a 5% growth rate with this approach.

The second store, The Strategic Sofa Shop, the salesperson has been trained to ‘sell the shop’ and not the ‘products’, so she hits you with “you want to buy a sofa?” now on the way to the sofa section she is telling you everything about the history of the shop, the owner and how his passion for furniture and fabulous customer service lead him to open the shop and how not only are the prices competitive but every salesperson are trained on the construction and sustainability of sofas and how that can really benefit the customer.

On this journey you are not getting the feeling that you are being sold to, you get the feeling that this shop cares about you and your purchase so when you need some other piece of furniture to go with your sofa where do you go…yep, The Strategic Sofa Shop, it’s an easy sale.

The reason being, not only have they educated the customer on the shop and its history etc they have also built a rapport with them and rapport and trust sells better than anything, you just have to make sure you deliver on those promises and that you listen to the customer, there is nothing worse than hearing a salesperson talking over a customer.

This is the fastest way to boost sales that I know.

It’s been proven that people will pay more if they perceive there is greater value or a deeper reason for buying over one supplier than the other.

Let’s stop there, in the next post we will talk about how educating your clients and prospects can propel you far above your competitors, but today I want you to look at your sale process and find out if you are selling tactically or strategically.

Have a fab day.

Tactical vs Strategic Part 2

Tactical vs Strategic Part 2

So here we are at part 2 of Tactics vs Strategy and how we can help make education marketing the difference to us and our clients.

In part 1 we talked about the Tactical Sofa Shop and the Strategy Sofa Shop and what the difference was. If you haven’t read it go back as this post will make more sense if you do.

In this post we will wrap this section up with how you can use your USP or unique story.

I call it your unique story because this story will be at the centre of everything you do regarding your marketing and PR, this will help it work harder.

This is at the very heart of education marketing

When we educate a client or prospect it gives them a totally different perspective of who we are and how we can help them.

To give you an example:

I helped a client last year sell services to other businesses and this service basically is to increase brand awareness, loyalty and increase client retention, amongst other things.

We found that not only their salespeople but every other salesperson in this sector were selling on incentives only. A tactical sale.

What we decided to do was use a strategic sale and help educate the client or prospect so they had the full picture of what my client was offering, this was 3 ways to increase performance, sales and profits. When my client presented it was such a revelation because their client could see the full picture of how they could help through fantastic well researched market data.

There are lots of places to gather any data you require on the web today.

Let’s take a look at selling shoes, yes for some the most mundane of items but presented correctly they can sell themselves.

Now did you know that there are 214,000 nerve endings in your foot? Me neither! These nerve endings connect to every organ in the body. Did you also know that your feet sweat a cup of water every day, some notice it more than others, and depending on the quality of the shoe determines if this moisture is let out or not, if not you can transport it around your house as bacteria, fascinating data and all readily available.

So, if you were a shoe store and you had all this information to hand how much more qualified would you be to sell shoes than your competitor? You’d be an expert in shoes.

So you would have strategic objectives along the lines of:

  • Selling more shoes
  • Sell better quality shoes
  • Build your brand loyalty
  • Establish yourself as an expert
  • Build a relationship with the buyer that means they don’t go anywhere else

Follow my drift here.

Now I found this information with very little effort so imagine what you could find about your industry sector that would make you an expert to your clients and prospects.

All this marketing data, not product data, can be added to your unique story to separate you from your competitors, just like my client, and this should flow through all your marketing material, both on and offline.

Be a market expert and not just a product expert.

The company who truly wants their clients to learn with them will always beat the ones who just want to sell products. Think Apple and Samsung, the amount of market data these giants churn out is incredible. You have to do the same to differentiate from your competitors.

So, to use our shoe example, the key to choosing which data to use is easy, most people think a shoe is just a shoe (product data) but when you educate them that a shoe connects them to every organ in the body, that’s market data and that elevates you to a whole new level.

Let me ask you a question, as we approach the Christmas period do you notice that calendars are placed right by the checkouts, why because at this time of year most people either want a new calendar for the coming year or they give them as presents. The rest of the year they are tucked away. This is not a coincidence, market data proves that people buy calendars at Christmas.

As an exercise and just to prove me right or wrong, do some market research on your sector over a period of time. Keep track of everything you find that will be of value to your customers and add it to an excel sheet. Do this every week until you have so much data your competitors can’t compete with you.

As a final point the most strategic thing you can do, for yourself and your business, is gather all the market data you can that makes your product or service more important to your customer, add it to your unique story and go back to your customer base and try it out. I can guarantee that it will open more doors than your ever thought possible.

Remember think and plan like a master strategist but implement and follow up like a great tactician and you will be ahead of the game.

Have a fab day.

How to create the perfect follow up.

How to create the perfect follow up.

Here’s something we all could do with getting right…the dreaded follow up !

I was discussing this last week and its something most businesses don’t do at all…I was really surprised how many don’t after a sale…WTF

This is something every business should do regardless of being B2B or B2C…its all P2P these days.
If anything resonates with you here…fix it today.

Let’s take a common follow up problem:
Someone walks into your office, shop, restaurant, hotel, bar it doesn’t matter the business type this works for everyone.

You serve them the go away happy, (let’s get one thing straight before we dive deeper, this isn’t for low value items this is for the high-ticket stuff you sell, you will know what they are), have you got their email address and phone number before they disappear?

This is really important and something you should do at every turn so you can build up a strong list of your best clients.

Its 5 times more expensive to purchase a new client than it is to sell to an existing one…fact!

So, lets say you have their email address, when they get home with their new purchase imagine their surprise and delight when they open an email from you that’s thanks them for their purchase but also gets them to buy in a little deeper with you.

Here’s how…
You will have talked about personal stuff, holidays, kids, houses, sport if you aren’t doing this then you are missing a trick as everyone likes to tell you about themselves and it’s a great way to find out those little nuggets of information that you can use in your follow up.

Tell them how great it was to hear about their son getting married or their holiday of a lifetime and next time they come in you will tell them about the time you wrestled a lion for a KitKat…little humour goes a long way, as long as you don’t take the piss out of them…this is a no no.

And that bedroom furniture they just bought would look really good paired with a new mirror that you currently have in stock and that you have lots of ideas how they can make their room look fantastic..I’m making this stuff up but you get the idea of a great follow up.

It’s the best way to gain loyalty and buy in that I know and follow up emails are a great way of doing this. Phone calls are good to but you have to be really good at this not to turn them off, emails, I find work really well, because the person has time to digest what you’ve said without feeling pressured.

Have a look at your follow up process and make sure it’s working exactly as it should be to keep your clients.

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